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Digital Training: How does the mobile bank work - and is it safe to use?

Many already handle their banking business mainly on mobile. But how does mobile banking differ from online banking and how safe is it to use it on the phone?


Almost all Finns use their bank's online banking. Only four percent of bank customers still pay the bills at a physical counter, with a payment machine or with the help of the bank's payment service.


The banks have been offering mobile banking applications for a few years. They are used more frequently than the online bank at some banks, if you count the number of logins. The mobile bank is easy to visit and therefore many are happy to log in as closely.


But even though you normally use the online bank, you may not have become acquainted with the mobile bank. Here is the answer to five basic questions about having the bank on the phone.


The background information for the text comes from six banks: OP, Nordea, Danske Bank, S-bank, Ålandsbanken and Aktia. Remember to check how the mobile bank works at your own bank, because there are differences in the banks' applications.


1. How is mobile banking different from online banking?

The mobile bank is intended for telephone or tablet.


You visit the netbank with a browser, on a computer or for example a telephone.


Mobilbanken is an application that you download and use on a phone, tablet or other mobile device.

The mobile bank is available for daily banking, but not all banking functions.


You can check the balance on your account, pay bills and manage base cases with the mobile app, even easier than doing it with the traditional online bank.


With the online bank, however, you can usually handle, among other things, the following matters:


open a new account

make the loan application

apply for insurance compensation

use placement services

The functions can vary from bank to bank. Check what functions your bank's mobile app has on the bank's website.


2. How to access the mobile bank?

1. Starting to handle banking on your mobile requires that you are an online banking customer at your bank. You can enter into online banking agreements with certain banks online. Other banks require that you visit the office to become an online banking customer.


2. Download the mobile application for free from the mobile device download service for apps.


On Android phones: Google Play

On Apple Phones: App Store

On Windows phones: Microsoft Store

If you have not used the download service for apps before, you are likely to start by creating a login to the service before you can download anything on your phone.


With the app you do not have to enter long digit codes.

3. What are the best things to do with the mobile bank?

At least the following things are easier to handle in the mobile bank:


Log in easier.


Once you have logged into the online bank, you will continue to log in with one of the following:


Permanent password, some apps also require username

Fingerprints (at some banks and on some phones)

Code app (not yet available at all banks)

Mobile ID (applies to Oma Säästöpankki)

Some mobile banks allow you to save your own phone or tablet as a secure device, which makes logging faster.

If you access the mobile banking app with only one password, the features may be limited for security reasons. For example, you may need a password to confirm a payment. The standards also vary here from bank to bank.


Read a barcode.


The barcode scanner allows you to read the barcode on an invoice and avoid having to enter long digit codes. In some mobile banks (and online banks), a virtual bar code works, which copies the information on an electronic invoice.

Get notifications about bills or balance.


Some mobile banks may send out, for example, bills or balances in your account, if you wish. But on the other hand, the notifications become easy for many once you've downloaded the banking app. Then you can adjust the notifications in the mobile notification settings.


Find the nearest ATM or branch office.


Many mobile banking apps show where the nearest bank office is located, as well as where to find the nearest ATM. S-mobile, on the other hand, dots out the S-Group's nearest stores and offices.


Communicate with the bank.


In some mobile banks, you can chat with customer service when you need help and advice. You can also call your bank through some mobile banking apps.



4. Is it safe to handle banking with your phone?

An application is generally safer to use than a browser, says an IT security expert.

According to the largest banks, the online bank and the mobile bank are equally safe to use.


Avoid using the Internet bank with open wi-fi. But if you have no alternative, the app is safer to use than the open wi-fi online bank.


According to the largest banks, the online bank and the mobile bank are equally safe to use.

Other important considerations for safety:


Keep your device up-to-date: update the system, browser and applications to the latest versions

Set security limits on your accounts and cards - according to your own needs

Do not store passwords, usernames and bank code cards in paper in the same place. Do not store passwords and usernames in the phone

Remember to log out of the online bank or app when you are done

5. What happens to the code card I like / dislike?

The question of the code card that you get at the post office is difficult for the banks. On the one hand, the banks want to get rid of paper mail, but at the same time they naturally want to keep the customers who like to use the code card when they log in online or mobile.